Technical issues
      Back to home
      1. Help Center - Cleaq
      2. Technical issues

      Bluetooth device disconnection (Windows)

      Are you experiencing disconnections from your Bluetooth devices when using them? Follow the steps below to resolve this issue.

      Windows

      1. In the Windows search bar, type "Device Manager" and click it.
      2. Click on the arrow to the left of "Bluetooth" (>)
      3. Right click on the Bluetooth adapter and click on "Properties" (if you only see "Emulator, please ignore")
      4. Go to the "Power Management" tab
      5. Uncheck the box "Allow the computer to turn off this device to save power" if it is checked.
      6. Click "OK."
      7. Close the Device Manager

      Don't forget that keeping your computer up to date is crucial. See the article "Keeping your computer up to date".